Contact Us

At Citizens Bank, we’re committed to being available when and where you need us.

You can reach us by phone, email, online chat or in person.

Phone:

Automated Bank Central^® - 800-806-1692
Obtain automated account information on your personal or business account
Automated Bank Central Menu
24 hours a day, 7 days a week

Client Services - 800-676-6276
Questions about your personal checking or savings account, loan, Visa^® Check Card or ATM card
M-F  7:30 AM - 9:00 PM ET   •   SAT  8:00 AM - 2:00 PM ET

Client Sales - 800-444-6989
To apply for a loan or credit card, or open a new deposit account
M-F  8:00 AM - 6:00 PM ET

Online Banking and Mobile Banking - 888-493-5142
Technical and bill payment support for personal online banking and questions about mobile banking or Xpress deposit
24 hours a day, 7 days a week (excluding holidays)

Commercial Client Services - 800-946-2264
Questions about your business deposit or loan accounts, treasury management services, or online business banking support
M-F  8:00 AM - 6:00 PM ET

RED-e-SPEND^SM Reloadable cards - 888-722-7377
Inquiries on any of our RED-e-SPEND cards
M-F  7:30 AM - 9:00 PM ET   •   SAT  8:00 AM - 2:00 PM ET

Email:

General Inquiries
Secure form 

Chat:

Personal Accounts & Services
Business Accounts & Services

(available during business hours)

Mail:

Mailing Address

Citizens Bank
328 S. Saginaw Street
Flint, MI 48502

Branch/ATM Locations:

Find a Branch or ATM near you.